# Support

> Get help with Nothing Left, report a problem or share feedback about the beta.

## Guides

- [Getting started](https://nothingleft.dev/docs/getting-started.md): Signing up, joining from an invitation, and landing in a first project.
- [Connecting an AI agent](https://nothingleft.dev/docs/mcp.md): Create a personal access token and connect an MCP client to your organisation.
- [Issues](https://nothingleft.dev/docs/issues.md): Keys, fields, statuses, comments, time logs, attachments, deleting and restoring.
- [Searching for issues](https://nothingleft.dev/docs/search.md): One search language for the search bar, saved views, filters and agents.
- [Storage](https://nothingleft.dev/docs/storage.md): What counts toward the 5 GB, making room, and bringing your own R2 or S3 bucket.
- [Account access and security](https://nothingleft.dev/docs/account-security.md): Two-factor, recovery codes, access tokens, sessions, deactivating and transferring ownership.
- [Members](https://nothingleft.dev/docs/members.md): Organisation roles, handles, and removing someone from an organisation.
- [Limits and billing](https://nothingleft.dev/docs/limits-and-billing.md): Beta terms, the 20 members that stay free, and the storage limit.

## Contact

Use the [support form](https://nothingleft.dev/support#contact) or email [admin@nothingleft.dev](mailto:admin@nothingleft.dev). You do not need an account to ask a question. For a problem, include what you did, what you expected and the error message, if any.

Report security vulnerabilities privately through the [repository's Security tab](https://github.com/nothingleft-dev/nothingleft/security), not through a public issue or the support form.

## Questions about getting help

### Do I need an account to contact you?

No. The form asks only for an email address to reply to. Questions about fit are as welcome before you sign up as after.

### Is there a support plan or a guaranteed response time?

No. Nothing Left is in beta: there is no paid support tier and no promised response time. Requests go to the team building the product.

### I lost my phone and my recovery codes. Can you let me back in?

No. Two-factor exists so that nobody else can sign in as you, and that includes us. Each recovery code signs you in once; if you still have one, use it and create new codes. If you signed in with Google or GitHub, that route never asks for a code.

[Account security](https://nothingleft.dev/docs/account-security.md)

### How do I reactivate my account, or have my data erased?

Email admin@nothingleft.dev from the address on the account, or send the form with that address as the reply email. Reactivation brings your memberships back as they were. Erasure is done by hand and replaces your name with Deleted user; what you wrote in issues and comments is not rewritten.

[Deactivating your account](https://nothingleft.dev/docs/account-security.md)

### Where do I report a security vulnerability?

Privately, through GitHub: the repository’s Security tab, then Report a vulnerability. Please do not use this form, a public issue or a pull request for it.

[Security policy](https://github.com/nothingleft-dev/nothingleft/blob/main/SECURITY.md)

### Does sending a request sign me up for anything?

No. We use what you send only to answer it. It is never added to a mailing list, and we do not record your IP address with it.

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[Read the web page](https://nothingleft.dev/support)